Shipping Policy

This Shipping Policy explains how orders placed with Elite Sneakers are processed, dispatched, and delivered throughout the United Kingdom.

1. Shipping Area

Elite Sneakers currently ships orders within the United Kingdom only. At this time, we do not offer international delivery outside the UK.

Orders must be delivered to a valid UK delivery address. Customers are responsible for ensuring that the delivery address entered at checkout is complete and accurate.

2. Free Shipping Across the UK

We offer free shipping throughout the United Kingdom. There is no standard shipping charge for eligible orders delivered within the UK.

Any exceptional delivery restrictions, special delivery requirements, or unavailable delivery areas will be communicated where applicable before fulfilment.

3. Order Processing Time

Orders are normally processed within 1 to 2 business days after the order has been successfully placed and payment has been confirmed.

Processing includes activities such as:

• Confirming payment
• Reviewing order details
• Preparing the product for dispatch
• Packaging the order
• Preparing shipment information
• Handing the shipment to the delivery carrier

Processing time is separate from the delivery/transit period.

4. Order Cut-Off Time

Our daily order cut-off time is 9:00 PM UK time.

Orders placed before the cut-off time may begin processing according to the current business-day schedule. Orders placed after 9:00 PM may be treated as having been received on the next business day.

5. Estimated Total Shipping Time

The estimated total shipping time is approximately 7 to 10 business days.

This total estimated timeframe includes order processing and delivery transit time. Actual delivery times may vary depending on the courier, destination, seasonal demand, public holidays, weather conditions, or other circumstances outside our reasonable control.

The 7 to 10 business day period should therefore be treated as an estimated delivery timeframe and not as an absolute guaranteed delivery date unless we explicitly state otherwise.

6. Business Days

Business days generally mean Monday through Friday, excluding UK public holidays.

Orders placed during weekends or public holidays may begin processing on the next available business day.

7. Delivery Estimates

Delivery estimates may vary by destination and carrier availability. Customers should allow the full estimated delivery window before treating an order as delayed.

During busy periods, including promotional events, seasonal sales, Christmas, Black Friday, or other high-demand periods, processing and delivery may take longer than usual.

8. Order Confirmation

After placing an order, customers should receive an order confirmation using the contact details provided during checkout.

Please review the confirmation carefully and contact us promptly if any important information appears incorrect.

9. Shipping Confirmation and Tracking

Where tracking is available, shipping or tracking information may be provided after your order has been dispatched.

Tracking updates are provided by the carrier and may not always appear immediately after dispatch.

If tracking information has been issued but does not update for a reasonable period, please contact us and we will assist where possible.

10. Correct Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

This includes:

• Recipient name
• House number or building name
• Street address
• Town or city
• Postcode
• Any necessary flat, unit, or apartment number

If you discover an address error after placing your order, contact us as quickly as possible.

We cannot guarantee that a shipping address can be changed after an order has entered fulfilment or has already been dispatched.

11. Failed Delivery Due to Incorrect Address

If an order cannot be delivered because the customer provided incomplete or incorrect delivery information, additional delivery arrangements may be required.

Customers should contact us promptly if they believe an order has been returned to sender or delivery has failed.

12. Delayed Deliveries

While we aim to deliver orders within the estimated timeframe, delays can occasionally happen.

Possible reasons include:

• Carrier delays
• Severe weather
• Transport disruption
• High seasonal demand
• Public holidays
• Incorrect delivery information
• Local delivery restrictions
• Unexpected operational issues

If your order has exceeded the expected delivery window, contact our customer support team so we can review the available shipment information.

13. Lost Packages

If you believe your parcel has been lost in transit, please contact us with your order number and relevant shipment details.

We may need to investigate the shipment with the carrier before confirming the appropriate next step.

14. Damaged Packages

If your parcel arrives visibly damaged, please take photographs of the outer packaging before discarding it where possible.

If the product inside is also damaged, contact us promptly and provide:

• Your order number
• Photographs of the damaged packaging
• Photographs of the damaged product
• A short explanation of the problem

We will review the information and advise you on the appropriate resolution.

15. Missing Items

If you receive your parcel and believe an item is missing, please contact us promptly.

Provide your order number and details of the missing item so we can investigate.

16. Multiple-Item Orders

In some cases, multiple items from the same order may be dispatched separately. If this happens, the items may arrive on different dates.

Where available, separate shipment information may be provided.

17. Public Holidays and Seasonal Delays

Delivery and processing times may be affected by UK public holidays or periods of exceptionally high order volumes.

Customers should allow additional time during major seasonal shopping periods and national holidays.

18. Changes to Shipping Services

We may update shipping methods, delivery partners, delivery estimates, or fulfilment arrangements when reasonably necessary to improve our service or respond to operational circumstances.

Any significant changes to this Shipping Policy will be reflected on this page.

19. Questions About Your Delivery

If you need assistance with an order, delivery, shipping status, delayed parcel, damaged shipment, or delivery address issue, please contact Elite Sneakers using the details below.