Payment Policy

This Payment Policy explains how payments are processed when you place an order with Elite Sneakers, including payment authorisation, accepted payment methods, pricing, billing information, failed payments, security checks, refunds, and payment-related customer support.

1. Accepted Payment Methods

Elite Sneakers accepts the payment methods displayed at checkout at the time you place your order.

Depending on the payment options enabled on our store, these may include major debit cards, credit cards, digital wallets, accelerated checkout services, or other secure payment methods.

The exact payment methods available to you will be shown during checkout before you complete your purchase.

2. Currency

All prices on the Elite Sneakers website are displayed in British Pounds Sterling (GBP / £) unless otherwise clearly stated.

Your bank, card issuer, or payment provider may apply additional charges where your account is held in a different currency or where currency conversion is required.

Any currency conversion fees or foreign transaction charges imposed by your payment provider are outside the control of Elite Sneakers.

3. Payment Authorisation

When you submit an order, your payment method may be authorised for the full amount of the purchase.

An order is not considered fully confirmed until the payment has been successfully authorised or accepted by the relevant payment provider.

Payment authorisation may involve automated checks by your bank, card issuer, payment provider, or our ecommerce platform.

4. When Payment Is Taken

Payment is generally processed at checkout when you submit your order.

In some circumstances, a payment provider may first place an authorisation or temporary hold before the transaction is fully completed.

The exact timing of the transaction appearing on your bank statement may vary depending on your card issuer or payment provider.

5. Secure Payments

Elite Sneakers is committed to providing a secure online checkout experience.

Payment information is processed through secure payment systems and third-party payment providers. We do not intentionally store complete payment card numbers, full card security codes, or other sensitive card authentication information on our own systems.

Secure payment providers may use encryption, fraud screening, tokenisation, and other security measures to protect payment information.

6. Billing Information

Customers are responsible for providing accurate billing information when placing an order.

Billing information may include:

• Full name
• Billing address
• Postcode
• Email address
• Telephone number
• Payment information requested by the payment provider

Incorrect or incomplete billing information may cause payment authorisation to fail or delay the processing of your order.

7. Failed or Declined Payments

A payment may be declined for a number of reasons, including:

• Incorrect card details
• Insufficient available funds
• Expired card
• Incorrect billing address
• Bank security restrictions
• Online transaction limits
• Fraud prevention checks
• Payment provider technical issues

If your payment is declined, your order may not be confirmed.

You may need to contact your bank or payment provider for more information, as Elite Sneakers may not receive detailed information about why a particular payment was refused.

8. Duplicate Payment Attempts

If a payment attempt fails or the checkout page is interrupted, please avoid repeatedly submitting the same payment without first checking whether your order has already been confirmed.

If you believe you have been charged more than once, contact us with your order details and any available payment references so we can investigate.

9. Pending Transactions

In some cases, your bank may show a transaction as pending even if an order was not successfully completed.

Pending payment authorisations are normally controlled by the bank or payment provider and may be automatically released if the transaction is not completed.

The time required for a pending authorisation to disappear may vary by financial institution.

10. Pricing

We aim to ensure that all product prices displayed on our website are accurate.

Prices may change from time to time due to promotions, stock changes, commercial decisions, or other business factors.

The price applicable to your order will generally be the price shown at checkout when the order is submitted, subject to correction of obvious errors.

11. Pricing Errors

If a product is displayed at an obviously incorrect price due to a technical, administrative, or system error, we may contact you before fulfilling the order.

Where permitted by law, we may cancel an order affected by an obvious pricing error and issue a refund for any payment already collected.

12. Promotions and Discount Codes

Promotional codes must be entered correctly at checkout before the order is completed.

Unless otherwise stated:

• Discount codes cannot be exchanged for cash
• Discounts may be subject to expiry dates
• Promotions may apply only to selected products
• Some promotions may not be combined
• Discounts may not be applied retrospectively after checkout

The final price shown at checkout should be reviewed before the customer submits payment.

13. Taxes and Charges

Any applicable taxes or charges included in the price or added during checkout will be displayed as required by the store configuration and applicable law.

Customers should review the final order total before completing payment.

14. Order Confirmation

After a successful payment, you should receive an order confirmation using the email address provided at checkout.

Please check the confirmation carefully to ensure that the product, quantity, delivery address, and payment-related order details are correct.

If you do not receive an order confirmation, please check your spam or junk folder before contacting us.

15. Fraud Prevention and Security Checks

To protect customers and our business, orders may be subject to fraud prevention and security checks.

These checks may be performed by Elite Sneakers, our ecommerce platform, payment processors, or financial institutions.

We may delay, cancel, or request additional information for an order where there is a reasonable concern regarding payment security, unauthorised activity, or suspected fraud.

16. Verification Requests

In limited circumstances, we may contact a customer to confirm certain order details before dispatch.

We will never ask you to provide full card numbers, security codes, online banking passwords, or other highly sensitive credentials by email.

17. Unauthorised Payments

If you believe that a payment made through our store was unauthorised, contact your bank or payment provider immediately and also notify Elite Sneakers so we can review any relevant order information.

We may cooperate with payment providers and financial institutions in investigating suspected unauthorised transactions.

18. Refunds

Approved refunds are normally issued to the original payment method used for the purchase.

Refund eligibility is governed by our Returns & Refunds Policy.

Once a refund is approved and issued, your bank or payment provider may require additional time before the funds become visible in your account.

19. Refund Processing Time

Where a refund is approved under our Returns & Refunds Policy, Elite Sneakers generally aims to process the approved refund within 7 business days after the returned item has been received, inspected, and approved.

Additional bank or payment-provider processing time may apply after the refund has been issued.

20. Refunds to the Original Payment Method

For security reasons, refunds are normally returned to the same payment method used to place the order.

We generally cannot refund a different card, bank account, or unrelated payment method unless a technical issue or payment-provider requirement makes this necessary.

21. Expired or Replaced Cards

If your original card has expired or has been replaced by the time a refund is issued, your bank may still be able to route the refund to the associated account.

If you are concerned about receiving a refund to an expired or replaced card, contact your card issuer for guidance.

22. Partial Refunds

If only part of an order is refunded, the refund amount will correspond to the approved item or items and any other refundable amounts applicable to the order.

23. Chargebacks and Payment Disputes

If you have a problem with an order or payment, we encourage you to contact us first so we can attempt to resolve the issue directly.

This does not limit any rights you may have to contact your bank or payment provider.

If a payment dispute or chargeback is opened, we may provide relevant order, payment, shipping, and communication records to the payment provider as part of the review process.

24. Payment Provider Terms

Some payment methods are provided by independent third-party payment services.

Your use of those payment methods may also be subject to the provider's own terms, privacy policies, and security requirements.

25. Technical Checkout Problems

If you experience a technical issue while attempting to pay, please do not provide payment information through insecure channels.

You may try:

• Refreshing the checkout page
• Using another supported browser or device
• Checking your billing details
• Trying another payment method displayed at checkout
• Contacting your bank if the payment is repeatedly declined

If the problem continues, contact Elite Sneakers customer support.

26. Order Cancellation and Payment

If an order is successfully cancelled before fulfilment, any payment already collected will generally be refunded to the original payment method.

Refund processing times may apply.

27. Changes to Payment Methods

Elite Sneakers may add, remove, or change available payment methods from time to time.

The methods currently available will always be shown during checkout.

28. Changes to This Payment Policy

We may update this Payment Policy to reflect changes in our payment providers, ecommerce systems, security processes, business practices, or applicable legal requirements.

The latest published version will apply to future transactions.

29. Questions About Payments

If you have questions about a payment, duplicate charge, failed transaction, refund, order confirmation, or other payment-related issue, please contact us.